Frequently asked questions about Laurastar ironing systems

I forgot my password.

If you have forgotten your password, click here.

I want to modify my order.

Changes to orders are possible if the goods have not yet left our warehouse. Get in touch with Laurastar Customer Service as soon as possible to modify your order. Click here for contact details.

I want to modify the name and address of my account.

To modify the details of your account, you must log into your Laurastar account with your email and password; in the « MY ACCOUNT » section, you can:

modify personal details under « MY PROFILE »
delete or modify an address under « MY ADDRESSES »,
add a product under « MY LAURASTAR PRODUCTS ».

I encountered a problem when placing my order through the laurastar online store.

If you have a problem with your online order, get in touch with Laurastar Customer Service, click here for contact details, including toll-free phone numbers.

Can i place an order by email, telephone or fax?

Yes. If you prefer not to order online, you can submit your order to Laurastar Consumer Service, by email, telephone or fax. Click here for contact details, including toll-free phone numbers.

Can i try out the laurastar appliance before buying it?

Yes. Laurastar offers you the possibility to try your new ironing system before purchasing it by attending a demonstration, for which you can take an appointment beforehand if you wish. You can also request a personalised appointment with a Laurastar adviser. To find the closest product demonstration near you and to make an appointment, click here.

I have seen Laurastar products on sale in other shops. Is it safe to buy them?

Laurastar products are on sale at selected Laurastar partner stores, a list of which is available by clicking here.

Will i receive an invoice for my order?

Yes. An invoice is automatically sent to your billing address; this invoice serves as a guarantee. Keep it safe; you will need it when contacting Laurastar Customer Service.

What methods of payment can i use to pay for my order?

There are several online payment methods available (Visa, Mastercard, Amex, Paypal, Zip, Afterpay)

How safe are my online purchases? Are my details protected?

Thanks to SSL encryption, all personal information you submit through the Laurastar online store benefit from the same level of security as online banking transactions.
Your credit card number is not kept in the Laurastar online store records. You will need to enter your payment details each time you make an online purchase.

My order hasn't arrived yet.

If you haven’t receive your order yet, get in touch with Laurastar Consumer Service to receive an update on the delivery status of your order. Click here for contact details, including toll-free phone numbers.

How much are delivery costs?

Delivery charges will vary depending on your order and your location.

How long will it take to receive my order?

Between 2 and 7 working days (subject to availability of stock).

Can i have my order delivered to another address than my billing address?

Yes. You can have your order delivered to an address other than your billing address. Simply specify the delivery address in Step 2 of your online order.

How do i return an item?

If there has been an error, you can return the purchased item. To do so, or to find out more about the conditions for returning your product and the procedures to follow, please contact Laurastar Consumer Service, the details of which are provided here.

Online orders & delivery