FAQ

Laurastar products have been designed to work only with tap water. Please note that no additives should be added at any time such as perfumed water, water containing chemical products, or water collected in the dryer as these may damage your Laurastar products.

Distilled water is not recommended because it is too pure and does not contain any minerals and thus no conductibility. The absence of conductibility will prevent the probe inside the boiler detecting the water level. It is thus advised to use tap water only.

With tap water it is recommended to use the Laurastar granules or anti-scale cartridges, which prevent limescale, filter salts, and are anti-corrosive. The granules and anti-scale cartridges help prolong the life span of your Laurastar.

Please note that if you are equipped with a water softener at home, your Laurastar products will also benefit from the granules and anti-scale cartridges.

Granules and anti-scale cartridges can be purchased on Laurastar’s online store and in selected Laurastar partner stores.

There are 2 anti-scale systems for Laurastar products which vary by models: anti-scale cartridges and anti-scale granules for anti-scale water filters.

1) If you own a Laurastar steam generator Laurastar Lift, Lift Plus or Lift Xtra:

The anti-scale cartridge should be replaced when the red indicator light for the cartridge is turned on and a warning tone sounds.

Lift the cover of the water tank and remove the water tank by pulling on its cover. Empty out the water and remove the used anti-scale cartridge. Insert a new anti-scale cartridge and fill the water tank with tap water. Finally, validate the change by pressing the change cartridge switch.

Anti-scale cartridges can be purchased on Laurastar’s online store and in selected Laurastar partner stores.

2) If you own a Laurastar ironing system Laurastar Go or Laurastar Go +:
Use the external filter which allows you to filter tap water before it is used for ironing. Anti-scale granules for anti-scale water filter should be replaced when they turn completely brown.

Remove the filter part, lift the lid and throw the the used granules in the bin. Clean thoroughly the filter, fill it up with a new anti-scale granule refill and place the lid back on. Put back the filter and fill it with cold water up to the MAX level.
Anti-scale granules refills can be purchased on Laurastar’s online store and in selected Laurastar partner stores.

3) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):
Anti-scale granules for anti-scale water filter should be replaced when they turn completely brown. To replace them, take out the cold water tank and remove the filter. Take off the lower section and throw the used granules in the bin. Clean the filter thoroughly then refill the lower section with a new whole sachet of granules and replace the cover. Reattach the lower part from below. Put back the filter in the water tank and fill it with cold water up to the MAX level. Then place the water tank back in its holder.
Anti-scale granules refills can be purchased on Laurastar’s online store and in selected Laurastar partner stores.

4) If you own a Laurastar ironing system Laurastar Smart
Anti-scale filter should be replaced when it turns completely brown. To replace it,  take out the cold water tank, remove the filter, place the new filter in the water tank and fill it with cold water up to the MAX level.

1) If you own a Laurastar steam generator Laurastar Lift, Lift Plus, Lift Xtra: 

1. Lift the cover of the water tank
2. Keep the cover of the water tank open
3. Remove the water tank by pulling on its cover
4. Fill the tank with tap water

Then, to put back the water tank:

1. Lift the cover of the water tank.
2. Keep the cover open.
3. Push the water tank back into its place, with the cover open, then close the cover.

2) If you own a Laurastar ironing system Laurastar Go or Laurastar Go +:
1. Check that the plug is disconnected.
2. Set the board to its highest position.
3. Fill the refill bottle supplied with water. Equipped with an anti-overflow mechanism, it will stop filling up when the water tank is full (the capacity of the bottle is greater than that of the boiler).
4. Unscrew the refill cap and place the mouth of the bottle in the hole.
5 Briefly squeeze the bottle to start the water flowing.
6. When full, carefully screw the refill cap back on.

1) If you own a steam generator Laurastar Lift or Laurastar Lift +:

These should be drained at minimum every 10hrs of use & each time you change the anti-scale cartridge.

To rinse the boiler, follow the instructions in the instruction manual provided with your new product. The user manual is also available on the Laurastar website.

2) If you own an ironing system (such as Laurastar Go, Laurastar Go +, Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

The boiler should be rinsed with warm tap water before its first use and then every month thereafter (or every 10 hours of ironing). The ironing system should be cool, switched off and unplugged.

Warning: Never use scaling or other chemical products; rinse the boiler with water only!
To rinse the boiler, follow the instructions in the instruction manual provided with your new product. The user manual is also available on the Laurastar website.

Set the thermostat to  • • or  • • •  depending on what kind of fabric you are ironing.

It will take around 2 minutes for the iron to reach the desired temperature.
Tip: before ironing or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

Clean the holes where steam comes out of the iron when they are clogged or there is scaling using the cleaning tool provided with your Laurastar. Then press the iron’s steam button 2 or 3 times, while pointing it away from the fabric, to release any condensation from the iron and prevent water marks on your clothes.

Please use a suitable alternative such as a paper clip if you have lost your cleaning tool.

If the soleplate is dirty or marked, clean it with the Laurastar cleaning mat (it can be purchased on Laurastar’s online store and in selected Laurastar partner stores).

Stubborn marks can be cleaned using an abrasive sponge. Then get rid of the aluminium oxide under the soleplate by cleaning it with a damp cloth.

If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

• Set up the board and insert the steam cord holder into the special opening.
• Remove the iron from its box and place it on the iron rest.
  Hook the steam cord into its holder.
• Place the cover over the rear of the board and adjust it.
• Adjust the height of the board using the handles. To lower the board, use the adjustment lever. To raise it, lift the board back up with your arms.
• Move your open board using its wheels by lifting it at the edge.

1) If you own a steam generator Laurastar Lift or Laurastar Lift +:

– Plug it in then press the on/off switch; the white indicator light will flash for 3 minutes.
– When the white light stops flashing, the Laurastar Lift is ready.

2) If you own an ironing system Laurastar Go or Laurastar Go +:

– Insert the plug in the socket.
– Press the On/Off switch, the blue indicator light will flash for 8 to 10 minutes.
– When the blue indicator light stops flashing and remains on, the appliance is ready.

3) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

– Insert the plug in the socket.
– Press the on/off switch to turn on the ironing system. Wait 3 to 6 minutes until the green indicator light comes on and the orange light goes off.

Tip: before ironing or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

1) You possess a steam generator Laurastar Lift or Laurastar Lift +:

• Switch off the appliance by pressing the on/off switch and unplugging the plug from the outlet.
• Let the steam station cool down for at least 2 hours before storing it away. Water can be left in the tank until the next use.

To store it away:

• Remove the iron protective soleplate when it is still hot and place it on a heat-resistant surface. Clean it once it has cooled down.
• Place the insulating mat back on the station, then the iron.
• Roll the electric cable, as well as the steam cord around the appliance. For the Laurastar Lift + models, pull on the electric cable to activate the automatic roll-up and wrap the steam cord around the appliance.

2) If you own an ironing system Laurastar Go or Laurastar Go +:

• To switch off your Laurastar, press the on/off switch, unplug the appliance and then remove the steam cord holder. Water may be left in the ironing system until the next use.
• Place the iron in the basket and slide the basket underneath the board.

Warning: Let the appliance cool down for at least 2 hours before storing it away.

• Lift the ironing board horizontally, holding it by both ends. The weight of the steam generator will cause the appliance to close; if necessary, guide it with your foot. Close the board vertically.

3) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

• To switch off your Laurastar, press the on/off switch and unplug the appliance.
• Remove the iron protective soleplate when it is still hot and place it on a heat-resistant surface. Clean it once it has cooled down.
• Put away the hot iron in its security box and close it.
• Remove and place the steam cord holder in its horizontal position.
• Adjust the board to its highest position, fold it and store it away.

Tip: Check for any condensation under the cover before tidying it away and leave it to dry, if necessary.

Warning: if the ironing system is stored away face up, the cold water tank must first be emptied.

Refill and drain cap seals should be replaced in the event of wear and tear. Just call Laurastar Consumer Service to get these seals free of charge.

To obtain information on other Laurastar appliances, please contact Laurastar Consumer Service (1800 999 910). Click here for contact details.

There might be several reasons.

Please make sure that the appliance is switched on and that the water tank is full.

Please use exclusively tap water with our products in order to optimize the good functioning of the steam.

The holes on the iron might be obstructed by limescale and should be then cleaned with a specific cleaning tool. If the appliance is scaled the boiler then needs to be rinsed.

Please also check that the appliance is directly plugged in the electric plug without any extension or multi-socket adaptor.

It happens that following the filling of the water tank, water has accumulated in between the tank and the boiler: please keep this area where the filling cap is situated very dry.

Lastly, when handling a Laurastar Lift, please make sure that the water tank is correctly placed.

Before ironing, or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

If the iron soleplate drips, check that:

• The indicator light is on.
• The boiler has been rinsed recently.
  Condensed water in the steam cord has been evacuated by pressing the steam button away from the fabrics 2-3 times. This must be done before each ironing session or after a long break.
• Only tap water and Laurastar anti-scale water filter granules or anti-scale cartridges are used.

If you have just put on the cold iron protective soleplate on the hot iron, condensation can build up. Wait several minutes until the protective soleplate reaches the same temperature as the iron.

If the iron continues to drip, call Laurastar Customer Service.

If the iron is not heating up, check that the appliance is plugged in and that it is set up properly.

If the iron is too hot, adjust the temperature by setting the thermostat to ••.

The appliance switches off after 10 or 15 minutes of inactivity (depending on models) for greater comfort and safety.

1) If you own a steam generator Laurastar Lift or Laurastar Lift +:

These two alerts signal that there is almost no water left in the water tank. If there is a continuous beep and the water light indicator turns red, refill the water tank with cold tap water and put it back in its place. If the light stays red when the water tank is full, this means that the tank is not in its proper place. Remove the water tank and put it back in place fully, with the cover open.

2) If you own an ironing system Laurastar Go or Laurastar Go +:

These two alerts signal that there is almost no water left in the boiler tank. To fill it up, follow these instructions:

1. Press the « steam » button on the iron and hold it down until any residual steam has been fully released.
2. Switch off the Laurastar Go/Go+ and disconnect the plug from the outlet.
3. Slowly unscrew the refill  cap (with a cloth to avoid any direct contact with the steam) until you hear or see the steam escaping – around 2 turns – and wait until the steam has been fully released.
4. Unscrew the cap fully.
5. Refill the bottle provided with water and place the mouth of the bottle in the hole of the boiler.  Briefly squeeze the bottle. Once full, carefully screw the refill cap back on.
6. Plug the appliance back in and switch your Laurastar back on to continue ironing.

3) If you own an ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse):

These two alerts signal that there is almost no water left in the water tank. Remove the water tank without switching off the ironing system, fill it with cold tap water up to the MAX level then put the water tank back in the boiler.

Yes, it is normal. The light indicator flashes while you iron to indicate that the water is heating up.

If steam is escaping from the boiler, check that it is properly closed. If steam continues to escape, the seal or the cap itself should be replaced. Contact our Customer Service for more details.

The active board can only work if the fan is plugged in. Make sure that this is the case.

If you have forgotten your password, click here.

Changes to orders are possible if the goods have not yet left our warehouse. Get in touch with Laurastar Customer Service as soon as possible to modify your order. Click here for contact details.

To modify the details of your account, you must log into your Laurastar account with your email and password; in the « MY ACCOUNT » section, you can:

• modify personal details under « MY PROFILE »
• delete or modify an address under « MY ADDRESSES »,
• add a product under « MY LAURASTAR PRODUCTS ».

If you have a problem with your online order, get in touch with Laurastar Customer Service, click here for contact details, including toll-free phone numbers.

Yes. If you prefer not to order online, you can submit your order to Laurastar Consumer Service, by email, telephone or fax. Click here for contact details, including toll-free phone numbers.

Yes. Laurastar offers you the possibility to try your new ironing system before purchasing it by attending a demonstration, for which you can take an appointment beforehand if you wish. You can also request a personalised appointment with a Laurastar adviser. To find the closest product demonstration near you and to make an appointment, click here.

Laurastar products are on sale at selected Laurastar partner stores, a list of which is available by clicking here.

Yes. An invoice is automatically sent to your billing address; this invoice serves as a guarantee. Keep it safe; you will need it when contacting Laurastar Customer Service.

There are several online payment methods available (Visa, Mastercard, Amex, Paypal, Zip, Afterpay)

Thanks to SSL encryption, all personal information you submit through the Laurastar online store benefit from the same level of security as online banking transactions.
Your credit card number is not kept in the Laurastar online store records. You will need to enter your payment details each time you make an online purchase.

If you haven’t receive your order yet, get in touch with Laurastar Consumer Service to receive an update on the delivery status of your order. Click here for contact details, including toll-free phone numbers.

Delivery charges will vary depending on your order and your location.

Between 2 and 7 working days (subject to availability of stock).

Yes. You can have your order delivered to an address other than your billing address. Simply specify the delivery address in Step 2 of your online order.

If there has been an error, you can return the purchased item. To do so, or to find out more about the conditions for returning your product and the procedures to follow, please contact Laurastar Consumer Service, the details of which are provided here.

Two options are available:

1. Call the toll-free Consumer Service number.
2. Fill in the online repair request form and a Laurastar adviser will get in touch with you.
3. Try using our live chat feature on our website its quick and easy. Our chat feature uses facebook messenger. The chat icon is located in the bottom right corner of your screen.

After the 2-year guarantee period, a repair charge is applied.
This charge will be determined by a qualified technician after assessing your iron.
To find out how much the repair will cost, you will need to take your appliance to a Laurastar service centre for an assessment. No quotes can be given over the phone.

Repair times are, on average, 5-7 business days.

The repair will be carried out by a factory trained technician in one of our Laurastar workshops. We do not provide technical support for customers wanting to repair their own appliance. Call 1800 999 910 for locations.

To find out more about packing your Laurastar iron, see the packaging guidelines:

• Guidelines to pack a Laurastar ironing system without the ironing board
• Guideline to pack your Laurastar Go and Laurastar Go + with the ironing board
• Guideline to pack your Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse) with the ironing board
• Guideline to pack your steam generator Laurastar Lift and Laurastar Lift +

On Laurastar ironing systems, serial numbers and model references are located behind the boiler.
On Laurastar steam stations, the serial number and model references are located on the base of the appliance.

The accessories you should send will vary depending on what needs repairing. Get in touch with Laurastar Consumer Service to find out more. Click here for contact details.